Presales disapeared

Question posted by didoo 2011n Oct. 24, 2011

7 answer - Last answer

Hi,

I have made 3 presales for a project and now that project has reach the goal, I don't see anything on my paypal account neither on my ulule account.

How do I know what happened?

Thanks in advance,

Didoo

didoo said 2011n Oct. 24, 2011

Your answer

laura said 2011n Oct. 24, 2011

Hello Didoo,

Did you recieve a confirmation email from Ulule or Paypal that your order has been validated when you bought the cds ?

Let me know

Laura

laura@ulule.com

didoo said 2011n Oct. 25, 2011

Hi,

Yes I recieved 4 mails from paypal saying that I opened a pre approved payment plan with semio. (I ordered 4 times a CD).

But once the goal was reached, nothing, and no more traces of these pre-order in my paypal account.

Regards,

Didoo

laura said 2011n Oct. 25, 2011

Hello Didoo,

Were you debited for those 4 cds ?

Laura

didoo said 2011n Oct. 25, 2011

No, I did not see any traces of the pre sales.

That's very strange!

It's not a problem for me to order 4 CDs again but I wanted to understand what happened and I would like to be sure not to be debited twice for these orders.

Regards,

Didoo

laura said 2011n Oct. 25, 2011

Ok Didoo,

I'm not sure what happened on Paypal side but your payments appear as failed or aborted on my side. You won't be dedited for sure. As you know the presale is closed on Ulule, I can only advise you to contact Sab directly to check with him how you can order your cds again.

I'm very sorry for the inconvenience,

All the best,

Laura

didoo said 2011n Oct. 25, 2011

Thank you for the answer!

Have a nice Day!

Didoo

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didoo
laura , Sydney

Presales disapeared

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